About Return And Refund

• If you are not satisfied with your purchase, you can exchange the item.The buyer is responsible for all further shipping fees.When you ask for a replacement, choose you don't need it or you don't like it, and return the product to us. 

• If you encounter any situation, or any unsatisfactory situation, please do not open the dispute, please contact our customer service to explain the problem you have encountered, we will solve it.

• If the products have any problem,pls contact us within 24 hours after receipt. 

• Please Note:Returned item has to be new and in original condition.

• Should returns be required.

1. Contact us via message or email or trade manager

2. Provide as much detail as possible about the problem you are having.

3. Return the item for the agreed exchange or refun 

About us

• Truelove pet is the most professional manufacturer of pet products for more than 10 years in China.

• Truelove brand has been an industry leading manufacture of pet behavior, containment and lifestyle products for more than 10 years,helping millions of people and pets. 

• We can offer OEM service for your own design.

• We keep a large stock and small orders for our Truelove products are also welcomed.

About Shipping

• Delivery to worldwide

• Ship Time: Monday to Friday - order before 2 pm, ship on the same day; order after 2 pm, ship on next day                                                               Saturday to Sunday - Ship on monday                                                                                                                               
  Other holidays are shipped on the first day of the working day(According to Chinese Time)

• Most items we will ship within 0-7 workdays after payment

• Shipping method

1. Free shipping by AliExpress Standard Shipping or E-packet:usually 7-15days. Other regions may also have 16-35 working days.(For package less than 2kgs)

2. DHL,FEDEX,UPS,EMS,TNT: usually 3-5 workdays.

3. European warehouse: Ships to the country where the warehouse is located, and normally arrives in 1-5 working days. Ships to other countries, usually 3-7 working days. Sometimes the courier puts the product in the express cabinet, remember to pay attention to check the product. (mostly GLS)

   US warehouse: normal arrival time 1-7 business days.

   Russian warehouse: try to choose the above service, the freight is free. Putting the package in the cabinet will bring a lot of trouble.

   When placing an order, please select the shipping country. It will bring a lot of convenience to the logistics of your package.

4. Warm Reminder: Brazilian customers, it is recommended to use AliExpress Standard Shipping logistics.

5. Platform Notice:Brazil Post temporarily announced that it will charge a fee of R$15 (approximately US$3.5)/single for all international parcels handled by the customs from August 27, local time. This fee is paid by the buyer. If the buyer does not pay the fee for 30 days, the package will be returned. We hope that Brazilian customers should pay attention to this situation.

6. Warm Reminder2:Argentine customers, pay attention to customs clearance when receiving express delivery.

• We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countrie

• If you have not received the item within the shipping time, please contact us, we will check it and reply you as soon as possible.Our goal is customer satisfaction!!!

About Feedback

• Once you have received your product, please take a moment to leave us a positive feedback

• If you are not satisfied with it,before you leave the negative feedback please let us know first,and we can help you solve the problem until you satisfied with it.

• We will do our best to solve any problems and provide you with the best customer services.